Altered Vision

Policies

Order Placement

Orders may be placed online using our shopping cart service or by phone to our office at (970) 420-4198 Our regular business hours are 8am to 5pm Monday - Friday Mountain time, except major holidays. All orders are processed for shipping within one business day if currently in stock.

Shipping

Please note that our turn times are an estimate only. We do not refund orders because you unhappy with the turn time. Nor do we refund orders because you neglected to call or email us about our turn times. All cancellations on custom bumpers and sliders will have a 20% Restocking fee regardless of where its processing in the system.
Orders are normally shipped via UPS unless other arrangements are made. Ground shipping is calculated based on zip code, so please call for a shipping quote. Most packages ship via UPS or FedEx ground. UPS and FedEx is not able to deliver to PO boxes. Please provide a physical house or business address for delivery. All orders are carefully packaged before they leave our facility. Loss or mishandling of boxes by the carrier is the responsibility of the carrier. All claims for damaged or lost goods, should be reported to the carrier. Orders can be shipped via USPS only to US addresses. All orders shipped outside the US must be shipped via UPS.

Payment

We accept Visa, MasterCard, Discover, Money Orders, and Cashier’s Checks, in US funds only. These orders must be placed through our website. All orders must be prepaid before delivery. Foreign checks and bank notes are not accepted. Orders from Indonesia are not accepted. Orders must be paid in full prior to shipment. We do not offer open accounts or CODs. Customers with returned checks will be assessed a $50 NSF fee as well as held responsible for all applicable bank charges.

Product Application

Rock crawling and off-road driving are inherently dangerous activities. Some modifications will adversely affect the on-road handling characteristics of your vehicle. All products sold and installed by Addicted Offroad, LLC are sold for off road use only. Any other use or application is the responsibility of the purchaser and/or user. Some modifications and installation of certain aftermarket parts may under certain circumstances void your original dealer warranty. Modification of your vehicle may create dangerous conditions which could cause serious bodily injury or death. Buyers and users of these products hereby expressly assume all risks associated with any such modifications and use. Addicted Offroad, LLC strongly recommends that all products be installed by trained professionals only.

Warranty

Return shipping costs are the responsibility of the customer. Please contact us prior to returning products. All returned boxes must have the invoice number clearly marked on the outside of the box or a copy of the invoice inside. We cannot warranty labor on any of our products unless said labor is done at our facility. We cannot warranty the installation of used parts and are not responsible for the failure or replacement of said parts.

Returns and Cancellations

All product returns are subject to a 20% restocking fee. Cancellations on custom fabricated parts such as sliders, bumpers, etc and also subject to a 20% restocking fee for materials ordered. Returns are subject to inspection. Returned items must be in new condition. Shipping charges are not refundable. Please contact us prior to returning any products. All returned boxes must have the invoice number clearly marked on the outside of the box or a copy of the invoice inside.

Copyright

All photos and written material are copyright Addicted Offroad, LLC. Please do not use copyright material without prior permission. Product pricing and specifications subject to change without notice.

Copyright © 2017 Addicted Offroad.